Why can't I print reports in colour?
Colour printing is a new feature in version 2.1. If you have a colour printer and are unable to print in colour, you may have the older version of OneTouch® Diabetes Management Software (2.0), which does not support colour printing. Download v2.1!

I'm encountering printing problems. What should I do?
Here are some suggested steps for resolving printing issues: 

• Check to see you have enough toner in your printer cartridge.
• Check your printer cable connections.
• Print a test page and/or try printing from another application.
• If you have access to a second printer, try printing to it instead, in order to identify if the printer itself is the problem.
• Check the printer lights for errors. Refer to your printer manual for information.
• Verify that you have the latest printer driver installed. These can be obtained from your printer manufacturer.
• The print job may be stuck in the print queue.
• On your computer "Desktop", choose "Start", choose "Settings", and then choose "Printers". Select the printer being used. If there are any print jobs in the queue, select them and choose "Cancel Printing" from the "Document" menu. Try printing again.
• If you are printing to a network printer, confirm with your network administrator that there are no network problems.
• If you selected a large date range of data, your printer may not have sufficient memory. Shorten the date range of data and try printing again. 
• It is possible that you may have corrupted files in the system. Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).