Communications Between Meter and Computer
I am unable to establish communications when connecting my meter to my computer. What's the problem? - Be sure you are using a OneTouch Interface Cable. Other cables will not work.
- Be sure the cable is plugged into the meter. Check the stereo plug to ensure that it is completely plugged in.
- Depending on the type of meter you are connecting, you must either turn off or on the meter before attempting communication. Refer to your Quick Reference Guide for detail.
- Be sure that you do not have a version of InTouch® Software (the predecessor to OneTouch® Diabetes Management Software) installed and running at the same time as OneTouch Software. If you are running this older software, close it and re-attempt connection.
- If you are running other programs that use communication (such as HotSync® or ActiveSync®) you may need to disable them.
- Check the COM Port settings.
Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).
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The health information on this Web site is for general background purposes and is not a substitute for medical advice or treatment for specific conditions. Seek prompt medical attention for health care questions you have. Consult your physician before making changes to your medication, diet, fitness program or blood glucose testing schedules.