Why can't I see some or all of the readings that I downloaded from my meter?
It's possible that the date and/or year were set incorrectly. You can accommodate these settings by expanding the date range in OneTouch® Diabetes Management Software from the "Data List" report. To expand the date range:

1. At the top of the "Report" window, select the "Date Range" field and choose "Custom" from the drop-down list.
2. In the "From" field, type the date "1/1/1900" and in the "To" field, type "12/31/2026".
3. Choose "Apply".

(To correct your meter’s date and/or year settings, please refer to your Owner’s Booklet.)

I encountered "Error 429" or "Error 91." What should I do?
The error message occurred in the earlier version of OneTouch Diabetes Management Software (2.0). Downloading and installing the current version should correct the problem in most cases.

If you wish to continue using version 2.0, try these steps to correct the error: 

1. Choose "Start", point to "Settings", then choose "Control Panel". Open "Regional Settings".
2. Check the following settings on your computer:
   • The locale of the system should be set to English.
   • The operating system version should be in English.
   • If a period is used for both the date separator and the time separator, there will be errors when running OneTouch Diabetes Software.
3. Some files may not be registered correctly. A patch has been developed that will register these files. Refer to General Troubleshooting Tips for information on how to perform system maintenance (suggested only for advanced computer users).

I have encountered one of the following errors:

1. Error in localizing
2. The database appears to be damaged, or
3. "Blank database is also corrupt. Please re-install OneTouch or connect to a different database."

What should I do?
Certain program installations or upgrades may fail to register critical components of the Microsoft Data Access Components (MDAC), or your system may be missing critical components of the MDAC, or the MDAC may have been corrupted.

Windows XP SP2

1. Uninstall OneTouch Diabetes Management Software
2. Delete the Data folder contained within C:ProgramFilesLifeScanOneTouch
3. Chose "Start", "Search". Search for all files and folders, and locate the file “msado15.dll”
   • If the file is not found on the system, call Customer Service
   • If the file is not located in the following folder, contact Customer Service. C:Program FilesCommon FilesSystemado
4. Once the file is located select "Start" and then "Run".
5. Resize the search window so that both the search results and the run dialog box are visible.
6. In the run dialog box input “regsvr32”
7. Drag the MSADO15.DLL file from the search results window into the run dialog box. This should automatically paste the path into the dialog box and it should appear as follows:
         regsvr32 "C:Program FilesCommon FilesSystemadomsado15.dll"
8. Select “OK.”  The above command should result in the following message:
      DllRegisterServer in PATH_TO_FILE succeeded
   If the registration fails, validate the path and try again.  If after verifying the path the registration continues to fail please contact Customer Service.
9. Search and locate the file OLEBD32.dllIf the file is not found on the system, contact Customer Service
   • If the file is not located in the following folder, contact Customer Service
         C:Program FilesCommon FilesSystemOle DB
10. Once the file is located select "Start" and then "Run".
11. In the run dialog box input “regsvr32”
12. Drag the OLEDB32.DLL file from the search results window into the run dialog box.  This should automatically paste the path into the dialog box and it should appear as follows:
        regsvr32 "C:Program FilesCommon FilesSystemOleDBoledb32.dll”
13. Select “OK.”  The above command should result in the following message:
    DllRegisterServer in PATH_TO_FILE succeeded
    If the registration fails, validate the path and try again. If after verifying the path the registration continues to fail please contact customer service.
14. Reinstall OneTouch Diabetes Management Software
15. If error persists contact customer service. 

Windows 98SE, Windows ME, Windows NT (SP6), Windows 2000 (SP4)

Ensure MDAC 2.8 (SP1) and MS Jet 4.0 (SP8) are installed on system.

1. Uninstall OneTouch Diabetes Management Software
2. Delete the Data folder contained within C:Program FilesLifeScanOneTouch
3. Go to http://download.microsoft.com
4. Search for “MDAC 2.8”, download MDAC_TYP.EXE, and run MDAC_TYP.EXE.  You may have to reboot your system.
5. Search for “Jet 4.0”, download the appropriate Jet 4.0 (SP8) for your operating system, and install the package.  You may be promoted to reboot your system.
   • If prompted, “This setup does not support installing on this operating system” the necessary components may already be on the system and simply need to be registered.  Follow the directions above under Windows XP SP2, as the paths to these files are universal.
6. Reboot the system if you haven’t already done so.
7. Install the OneTouchŇ Diabetes Management Software.

I'm getting an error message about my regional settings when I launch OneTouch Diabetes Software. What should I do?

Follow these steps:

1. Choose "Start", point to "Settings", then "Control Panel".
2. Open "Regional Settings".
3. Select the "Time" tab. Under "Time Format" select "hh:mm:ss".
4. Press "OK". 

Can I import/merge my data from InTouch® Software v1.3.3 or from the earlier version of OneTouch Diabetes Management Software?
Yes. If you currently have InTouch® Software or the earlier version of OneTouch Diabetes Software in U.S. English installed on your PC and you install OneTouch Diabetes Software v2.1, also in English, you will be prompted the first time you open OneTouch Diabetes Software to select "Convert existing data to OneTouch Software v2.1." 

If you want to do a database conversion after installing OneTouch Diabetes Software:

1. Open OneTouch Diabetes Software and select "Tools" from the menu bar.
2. Right-click on "Export/Import".
3. Select the "Import" tab on the screen.
4. In the "From File" field, locate the file that you want to import (if this is a file from InTouch v1.3.3, it is usually found in C:InTouchArchive).
5. Select the name from the drop-down menu and enter the date range that you want to import, or select the "Examine File" button and the fields may automatically populate.
6. Select "Import" in the lower right-hand corner of the window.

If you have any questions please consult your User Manual.


Note: Do not use these instructions to upgrade to OneTouch Diabetes Software in a new language. For example, if you have OneTouch Diabetes Software v2.0 or higher in English already installed on your system and you want to install OneTouch Diabetes Software v2.3.2 in a language other than English, be sure to archive your v2.0 database and uninstall v2.0 before installing v2.3.2 in the new language. (The same caution applies for InTouch Software databases in languages different from the v2.3.2 installation.) Refer to the Archive topic in the User Manual for information on archiving.