What kind of support is available for OneTouch® Diabetes Management Software?
In Canada, contact our OneTouch® Customer Care Line for all your OneTouch® Diabetes Management Software issues. Please call 800 663-5521 from 9:00 a.m. to 8:00 p.m. Eastern Time (6:00 a.m. to 5:00 p.m. Pacific Time), Monday through Friday. Or e-mail your request with your specific problem. For support in countries outside of Canada, please contact your local country office.

Before I report a problem with downloading, what information should I collect?
Please make note of: 

• Operating system platform and language
• Web page address used to access the download file
• Browser and version
• Type of Internet connection (for example, modem, DSL, cable, etc.)
• Internet Service Provider (for example, AOL, Shaw, Telus, etc.)
• Date and time of download
• Your location and country
• Action you performed just before the error message occurred
• Details of the error message
• Any additional information that you believe may be helpful. 

How do I get support for InTouch® Software v1.3.3, or for earlier versions of OneTouch Diabetes Management Software?
Frequently Asked Questions about InTouch Software are still available. The OneTouch Diabetes Management Software Frequently Asked Questions and other online resources remain relevant for the prior version (v 2.0) of OneTouch Diabetes Software. In Canada, contact our OneTouch® Customer Care Line for all your OneTouch® Diabetes Management Software issues. Please call 800 663-5521 from 9:00 a.m. to 8:00 p.m. Eastern Time (6:00 a.m. to 5:00 p.m. Pacific Time), Monday through Friday. Or e-mail your request with your specific problem. For support in countries outside of Canada, please contact your local country office. (Please note that in Canada, OneTouch Diabetes Software v2.0 was available in English only.)

You can also view and download OneTouch Diabetes Software uesr manuals and quick reference guides.