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Frequently Asked Questions

Our customer care representatives are available to help answer any questions about our blood glucose monitoring systems. But you may find it more convenient to get your answer from our FAQs. We’ve collated our most frequently asked questions below. We hope you find them useful.

Meter and logbook order

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Serial and Lot numbers

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Meter registration and warranty

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Error messages

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Meter readings

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Test strips

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Control solution

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How to contact us

OnetouchE-mail [email protected]

OnetouchToll free:1 800 663-5521
Monday to Friday. 9.00 a.m.-8.00 p.m. (ET) 6.00 a.m. -5.00 p.m. (PT)

NACO/OTB/0218/0092