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Frequently Asked Questions

Our customer care representatives are available to help answer any questions about our blood glucose monitoring systems. But you may find it more convenient to get your answer from our FAQs. We’ve collated our most frequently asked questions below. We hope you find them useful.

Serial and Lot numbers

Meter registration and warranty

Error messages

Meter readings

Test strips

Control solution

How to contact us

OnetouchE-mail [email protected]

OnetouchToll free:1 800 663-5521
Monday to Friday. 9.00 a.m.-8.00 p.m. (ET) 6.00 a.m. -5.00 p.m. (PT)